
Frequently Asked Questions
How does made-to-order work?
You can see whether a product is made-to-order in its description.
The purchasing process is the same as for regular products. Simply select your size and choose your delivery method at checkout.
The key difference is shipping times:
- Regular products are dispatched within a few days.
- Made-to-order products are dispatched within 2–4 weeks (though we always aim to deliver sooner).
All made-to-order pieces are cut, sewn, and finished in-house. We can also tailor them to your exact measurements, adjusting details such as jacket sleeve length or trouser length for the perfect fit.
If you’d like custom sizing, please add your request in the order notes or send us a message with your order number via the Contact Us page.
When will my made-to-order product be ready?
We aim to cut, sew, and finish all made-to-order items as quickly as possible. Our estimated timeframe is 2–4 weeks, ensuring each piece is made to the highest quality.
If you need your order by a specific date, or would like live updates on its progress from The Petrol Station Studio, just drop us a message with your order number.
Do you loan items for stylists and photographers?
We are always happy to lend pieces for photoshoots, films and editorials. Please reach out to us through the contact form to make any arrangements.
Can you repair my item?
Yes! We offer free repairs for the first year of your garments life and charge a small nominal fee after that. Simply drop as a message with pictures of the repair needed and we will send you the details of how best to send it back to us. We believe in extending the life of our clothes for as long as possible so please get in contact if there any accidents that require a patch up!
Any other questions?
If you have any other questions feel free to drop as a message through the contact us form or at Blythe@thepetrolstation.co.uk